Refund and Returns Policy

1. Introduction

Thank you for shopping with Miranda Eternal Furniture LLC. We strive to provide high-quality furniture and exceptional customer service. If you are not completely satisfied with your purchase, this Refund and Returns Policy outlines the process for returning items and obtaining refunds.

2. Return Eligibility

2.1 General Return Policy

You may return items within [30] days of the delivery date for a full refund or exchange, provided that the items are in their original condition, including packaging. Items must be unused and in their original, undamaged packaging to qualify for a return.

2.2 Non-Returnable Items

The following items are non-returnable and non-refundable:

• Custom or made-to-order furniture
• Clearance or final sale items
• Items that have been assembled or modified
• Personalized or custom-made items

3. Return Process

3.1 Initiating a Return

To initiate a return, please contact our customer service team at info@mirandaeternalfurniture.com or (312) 725-6482 to request a Return Merchandise Authorization (RMA) number. Include your order number and a brief description of the reason for the return.

3.2 Preparing Your Return

Once you receive an RMA number, carefully package the item in its original packaging. Include the RMA number on the outside of the package. You are responsible for the cost of return shipping unless the item is defective or incorrect.

3.3 Return Shipping

Return shipping must be arranged by you. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We are not responsible for items lost or damaged during return shipping.

4. Refunds

4.1 Processing Time

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within [7-10] business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

4.2 Shipping Costs

Original shipping costs are non-refundable, except in cases where the item is defective or incorrect. If you are returning an item due to an error on our part or a defect, we will cover the return shipping costs.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our customer service team. We will assist you in processing the exchange and provide instructions on returning the original item. Exchanges are subject to availability and may involve additional shipping costs.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@mirandaeternalfurniture.com or (312) 725-6482. We will arrange for the return or replacement of the item and cover all associated costs.

7. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team:

Miranda Eternal Furniture LLC
519 Capp St, San Francisco, CA 94110
Email: info@mirandaeternalfurniture.com
Phone: (312) 725-6482

8. Policy Updates

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.